Posts
The Gas Centre and BBQ Shop Limited – thegascentre.co.uk Support – 2025-12-09
SQL query to remove Black Friday messaging in 256 product descriptions.
The Gas Centre and BBQ Shop Limited – thegascentre.co.uk Support – 2025-12-05
Phone call with FC re: sync fails – Lighspeed API down because of Cloudflare issue. Monitoring Lightspeed status.
The Gas Centre and BBQ Shop Limited – thegascentre.co.uk Support – 2025-12-04
Phone call with FC re: notification emails not received from Lightspeed. Checking order history – notification sent. Checking status page – no incidents.
The Gas Centre and BBQ Shop Limited – thegascentre.co.uk Support – 2025-12-02
Phone call with PF re: issues with 9.9.9.9 DNS resolution. Testing with nslookup – timeouts. Using 8.8.8.8 works. Investigating Zendesk notifications refused by Google Workspace with 550 error. Validating DKIM / SPF records for Zenddesk configuration – correct. Phone call with FC re: multiple missing orders. Checking missing order since switching nameservers – only 1, […]
The Gas Centre and BBQ Shop Limited – thegascentre.co.uk Support – 2025-12-01
Phone call with FC re: duplicated missing orders. Phone call with PF to investigate 404 errors when browsing the admin from whitelisted IP addresses. Reading documentation re: .htaccess vs Directory directives in httpd.conf. Researching .htaccess authorisation control directives.
The Gas Centre and BBQ Shop Limited – thegascentre.co.uk Support – 2025-11-28
Removing house number from addresses in Lightspeed sync. Phone call with PF re: Shipstation integration. Updating LL. Reviewing Lightspeed module discount handling changes. Backup of production module. Removing redundant Shipstation integration from Opencart production site.
The Gas Centre and BBQ Shop Limited – thegascentre.co.uk Support – 2025-11-27
Reviewing status of Sendgrid mail held in queue – blocked because “Message queue continuously deferred for too long”.
The Gas Centre and BBQ Shop Limited – thegascentre.co.uk Support – 2025-11-26
Investigating shipping addresses in ShipStation with extra street number appended to first line of address. Checking express_checkout and debug logs – address is correct. Checking Lightspeed and Opencart – address is correct. Tracing ShipStation integration code – order updates requested from ShipStation. Tracing address handling code – no number appended to address. Responding to PF. […]
The Gas Centre and BBQ Shop Limited – thegascentre.co.uk Support – 2025-11-25
Phone call with FC re: no Opencart notification emails. Checking Sendgrid email logs – no spam. Checking Sendgrid API IP access logs – 3 non-UK addresses. Reviewing email transaction details to try to identify API key used – no match with flagged IP. Phone call with FC re: spam emails. Checking .eml headers – not […]